spa-faq

Frequently Asked Questions

Appointments To make an appointment please call our spa directly at (406) 863-4050. A major credit card is required to hold your reservation. We suggest making appointments in advance, however we do our best to accommodate last minute requests.

Cancellation If you find you must cancel a reservation or reschedule please do so 24 hours prior for individual appointments and 48 hours for packages. Canceling or changing appointments for groups of 3 or more requires 72 hours notice. Appointments canceled in less than the required time will be billed the cost of services reserved.

Time is of the essence Please arrive 10 minutes prior to your scheduled appointment.  Early arrival allows for a leisurely check-in and time to ease into the experience that awaits you in our lake front relaxation lounge. Spa guests are welcome to use the coed steam room and shower before and/or after their spa treatments.

Shhhhh! To keep the serenity of the Spa we ask that all electronic devices be turned off when you arrive to maintain the calm and soothing environment. Please leave small children at home.

What to Bring Please arrive for your spa appointment in your guest robe or comfortable clothing. The steam and shower facilities are coed; please bring your bathing suit if you wish to take advantage of these amenities. For privacy and comfort you will be properly draped for the duration of your treatments.

Medical Questions Please inform us of any medical or special needs that require our attention. If you have high blood pressure or are pregnant please avoid any heat treatments, steam or warm soaks. Spa treatments, skin care, and waxing services have specific contraindications related to pregnancy and certain medical conditions. Please inform your technician of any concerns at the beginning of your treatment.

Gift Certificates, Series, Products and Refunds Gift certificates and series purchases are non-refundable. Products or accessories can be returned for exchange or spa credit when accompanied by a receipt within 30 days of purchase. Please present all gift certificates upon arrival of your appointment.

Gratuity and Service Charges Gratuities are voluntary, but welcomed by our staff. For excellent service, customary gratuity ranges from 15% to 20%. Please note that an additional service charge of 18% will be added to groups of 4 or more.

Hours and contact information Winter Hours: Monday-Sunday 10am-6pm Summer Hours: Monday-Saturday 9am-7pm & Sunday 9am-6pm Please call us at (406) 863-4050 to make a reservation or contact us at spa@spaatwhitefishlake.com if you have questions that we have not answered here.

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